Healthcare IT Software Vendor Issues
Hospitals and health systems have never before been so dependent on integrated Healthcare Information Technology (HIT) systems. Seamless patient billing, patient accounting and electronic medical records (EMR) software is key to 21st-century healthcare – and faulty implementations can cause not only significant damages to the hospital’s revenue, but a potential decrease in the quality of patient care delivered, not to mention staff and community relations issues.
Our intellectual property attorneys have extensive experience negotiating healthcare software contracts working with both software vendors and healthcare companies. We provide counsel to providers (such as hospitals and hospital systems, physicians, skilled nursing facilities, pharmacies, device manufacturers and laboratories) and ancillary entities (such as billing companies and vendors that provide services or financing to healthcare providers) on various matters involving licensing initiatives and the procurement and application of technology in healthcare. We also provide counsel to healthcare software companies, medical equipment manufacturers and technology services companies in transactions involving the licensing and commercialization of intellectual property, the procurement process and negotiation with providers and health systems.
When software fails, our litigators have unique experience in investigating and identifying claims and resolving disputes that may arise between healthcare organizations and their information technology vendors. We have successfully prosecuted claims against major healthcare software vendors – most notably winning more than $100 million on behalf of a health system over a defective patient accounting system.
Hospitals can’t afford a difficult software implementation or blown conversion. The stakes are too high. From ensuring contracts with vendors are fairly negotiated to litigating a software dispute, our team is ready to assist in finding the best solutions for your company.
Experience
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We represented IASIS Healthcare in its agreement to implement Cerner Corporation’s integrated electronic health record (EHR) and revenue cycle system
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Represented nationally-ranked academic medical center in its largest IT implementation involving the implementation and deployment of an Epic
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$102 million arbitration award for Trinity Medical Center, a North Dakota-based hospital system, against Cerner
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Negotiated a settlement in excess of $12 million for a national provider of hospital and healthcare services against a healthcare software vendor
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Representation of a health system in a dispute that arose because the software vendor was not providing the services and support required under its managed services agreement
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Negotiation of a settlement of almost $25 million for a nonprofit medical center as a result of a failed patient accounting software system
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Represented a community hospital in a dispute with a software vendor arising from a failed patient accounting software conversion and for not fulfilling the vendor’s contractual obligations under its managed services agreement; parties agreed to a private mediation which resulted in an approximately $26 million settlement agreement
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Representation of Academic Medical Center in Vendor Dispute Leads to More Than $6 Million SettlementRead More
Represented an academic medical center in a dispute arising from a failed laboratory software installation; vendor agreed to settlement negotiations which resulted in a more than $6 million settlement agreement
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Consulting with dozens of healthcare providers on how to negotiate with software vendors and avoid potential issues and counseling hospitals about their options when they experience significant software issues
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Represented one of the largest publicly traded hospital companies in the United States in negotiation and implementation of a new Electronic Health Record (EHR) system that, at the time, was one of the largest EHR implementations in the United States.
Professionals
Notice
Visiting, or interacting with, this website does not constitute an attorney-client relationship. Although we are always interested in hearing from visitors to our website, we cannot accept representation on a new matter from either existing clients or new clients until we know that we do not have a conflict of interest that would prevent us from doing so. Therefore, please do not send us any information about any new matter that may involve a potential legal representation until we have confirmed that a conflict of interest does not exist and we have expressly agreed in writing to the representation. Until there is such an agreement, we will not be deemed to have given you any advice, any information you send may not be deemed privileged and confidential, and we may be able to represent adverse parties.
Notice
Visiting, or interacting with, this website does not constitute an attorney-client relationship. Although we are always interested in hearing from visitors to our website, we cannot accept representation on a new matter from either existing clients or new clients until we know that we do not have a conflict of interest that would prevent us from doing so. Therefore, please do not send us any information about any new matter that may involve a potential legal representation until we have confirmed that a conflict of interest does not exist and we have expressly agreed in writing to the representation. Until there is such an agreement, we will not be deemed to have given you any advice, any information you send may not be deemed privileged and confidential, and we may be able to represent adverse parties.
Notice
Visiting, or interacting with, this website does not constitute an attorney-client relationship. Although we are always interested in hearing from visitors to our website, we cannot accept representation on a new matter from either existing clients or new clients until we know that we do not have a conflict of interest that would prevent us from doing so. Therefore, please do not send us any information about any new matter that may involve a potential legal representation until we have confirmed that a conflict of interest does not exist and we have expressly agreed in writing to the representation. Until there is such an agreement, we will not be deemed to have given you any advice, any information you send may not be deemed privileged and confidential, and we may be able to represent adverse parties.
Notice
Visiting, or interacting with, this website does not constitute an attorney-client relationship. Although we are always interested in hearing from visitors to our website, we cannot accept representation on a new matter from either existing clients or new clients until we know that we do not have a conflict of interest that would prevent us from doing so. Therefore, please do not send us any information about any new matter that may involve a potential legal representation until we have confirmed that a conflict of interest does not exist and we have expressly agreed in writing to the representation. Until there is such an agreement, we will not be deemed to have given you any advice, any information you send may not be deemed privileged and confidential, and we may be able to represent adverse parties.
Notice
Visiting, or interacting with, this website does not constitute an attorney-client relationship. Although we are always interested in hearing from visitors to our website, we cannot accept representation on a new matter from either existing clients or new clients until we know that we do not have a conflict of interest that would prevent us from doing so. Therefore, please do not send us any information about any new matter that may involve a potential legal representation until we have confirmed that a conflict of interest does not exist and we have expressly agreed in writing to the representation. Until there is such an agreement, we will not be deemed to have given you any advice, any information you send may not be deemed privileged and confidential, and we may be able to represent adverse parties.
Notice
Visiting, or interacting with, this website does not constitute an attorney-client relationship. Although we are always interested in hearing from visitors to our website, we cannot accept representation on a new matter from either existing clients or new clients until we know that we do not have a conflict of interest that would prevent us from doing so. Therefore, please do not send us any information about any new matter that may involve a potential legal representation until we have confirmed that a conflict of interest does not exist and we have expressly agreed in writing to the representation. Until there is such an agreement, we will not be deemed to have given you any advice, any information you send may not be deemed privileged and confidential, and we may be able to represent adverse parties.
Notice
Visiting, or interacting with, this website does not constitute an attorney-client relationship. Although we are always interested in hearing from visitors to our website, we cannot accept representation on a new matter from either existing clients or new clients until we know that we do not have a conflict of interest that would prevent us from doing so. Therefore, please do not send us any information about any new matter that may involve a potential legal representation until we have confirmed that a conflict of interest does not exist and we have expressly agreed in writing to the representation. Until there is such an agreement, we will not be deemed to have given you any advice, any information you send may not be deemed privileged and confidential, and we may be able to represent adverse parties.
Notice
Visiting, or interacting with, this website does not constitute an attorney-client relationship. Although we are always interested in hearing from visitors to our website, we cannot accept representation on a new matter from either existing clients or new clients until we know that we do not have a conflict of interest that would prevent us from doing so. Therefore, please do not send us any information about any new matter that may involve a potential legal representation until we have confirmed that a conflict of interest does not exist and we have expressly agreed in writing to the representation. Until there is such an agreement, we will not be deemed to have given you any advice, any information you send may not be deemed privileged and confidential, and we may be able to represent adverse parties.
Notice
Visiting, or interacting with, this website does not constitute an attorney-client relationship. Although we are always interested in hearing from visitors to our website, we cannot accept representation on a new matter from either existing clients or new clients until we know that we do not have a conflict of interest that would prevent us from doing so. Therefore, please do not send us any information about any new matter that may involve a potential legal representation until we have confirmed that a conflict of interest does not exist and we have expressly agreed in writing to the representation. Until there is such an agreement, we will not be deemed to have given you any advice, any information you send may not be deemed privileged and confidential, and we may be able to represent adverse parties.
Notice
Visiting, or interacting with, this website does not constitute an attorney-client relationship. Although we are always interested in hearing from visitors to our website, we cannot accept representation on a new matter from either existing clients or new clients until we know that we do not have a conflict of interest that would prevent us from doing so. Therefore, please do not send us any information about any new matter that may involve a potential legal representation until we have confirmed that a conflict of interest does not exist and we have expressly agreed in writing to the representation. Until there is such an agreement, we will not be deemed to have given you any advice, any information you send may not be deemed privileged and confidential, and we may be able to represent adverse parties.
