Bass, Berry & Sims Chief Strategy Officer Kerry Price authored an article for the Nashville Business Journal examining several key client service standards within the legal industry. While the pandemic has forced many changes this past year, these key standards are the ideals to strive for regardless of situation. Kerry outlines the following three ideals and provides questions to ensure delivery of exceptional client service:

  1. Understand the client’s business.
  2. Demonstrate value and efficiency.
  3. Implement strong communications.

The full article, “Take Comfort in Good Client Service Practices,” was published by the Nashville Business Journal on February 12 and is available online.