Bass, Berry & Sims’ newly launched Client Experience Initiative was profiled by Lex Mundi in their “Best Practices Series” focused on client feedback programs. The Lex Mundi guide, “Best Practices in Law Firm Client Feedback Programs: Strengthening Your Client Relationships in a Competitive Environment,” provides advice from member firms on implementing client feedback programs. The Client Experience Initiative was launched to provide a systematic approach to institutionalizing behaviors that lead to client satisfaction and client advocacy.
Lex Mundi is the world’s leading network of independent law firms with in-depth experience in 100+ countries worldwide. Bass, Berry & Sims is the exclusive member firm in Tennessee for Lex Mundi. More information about Lex Mundi can be found here.