Bass, Berry & Sims attorney Tony McFarland authored an article for the Nashville Business Journal outlining the competing demands on financial institutions to provide customers secure, yet easily accessible, online account information. Tony emphasizes the importance of banks helping “their customers understand that account security is the highest form of customer service . . . . [u]ltimately, customer security education and awareness is not only the most effective account security measure, it is a bank’s best method to meet their customers’ desires for instantaneous, spontaneous and uninhibited account access.”
The full article, “Cybersecurity is Customer Service,” was published in the Nashville Business Journal on December 8, 2017, and is available online.