Bass, Berry & Sims attorney Meredith Thompson authored an article outlining what companies can do to avoid a failed software implementation. The article details what a company should look for when researching a software vendor; how to structure a vendor contract; and what steps to take before, during and after a software conversion. If the software implementation nevertheless fails, the article advises that “[a]lthough the situation may appear hopeless, it is not—if your practice acts smartly and swiftly to recover and/or mitigate its losses.”
The full article, “The Way Out When IT Goes Wrong,” was featured as the cover story for the Group Practice Journal’s June 2015 edition and is available online (subscription required).