Bass, Berry & Sims attorney John Kelly will speak at the 2nd Annual Medical Device Customer Support Operations Conference hosted by Q1 Productions. John’s session is titled “Adhering to FDA Regulations Within Service and Support Operations” and it will address the following topics:
- Review of FDA regulations on reporting and the impact on customer service
- Triggers used to detect when to escalate service requests
- Effective strategies to increase employee adherence to decrease risk
The conference will be held May 14-15 in Atlanta, Georgia.