Close X
Attorney Spotlight

What is Shannon Wiley looking forward to at this year's Asembia Specialty Pharmacy Summit? Find out more>


Close X


Search our Experience

Experience Spotlight

Primary Care Providers Win Challenge of CMS Interpretation of Enhanced Payment Law

With the help and support of the Tennessee Medical Association, 21 Tennessee physicians of underserved communities joined together and retained Bass, Berry & Sims to file suit against the Centers for Medicare & Medicaid Services to stop improper collection efforts. Our team, led by David King, was successful in halting efforts to recoup TennCare payments that were used legitimately to expand services in communities that needed them. Read more

Tennessee Medical Association & Bass, Berry & Sims

Close X

Thought Leadership

Enter your search terms in the relevant box(es) below to search for specific Thought Leadership.
To see a recent listing of Thought Leadership, click the blue Search button below.

Thought Leadership Spotlight

Download the Healthcare Fraud & Abuse Review 2017, authored by Bass, Berry & Sims

The Healthcare Fraud & Abuse Review 2017 details all healthcare-related False Claims Act settlements from last year, organized by particular sectors of the healthcare industry. In addition to reviewing all healthcare fraud-related settlements, the Review includes updates on enforcement-related litigation involving the Stark Law and Anti-Kickback Statute, and looks at the continued implications from the government's focus on enforcement efforts involving individual actors in connection with civil and criminal healthcare fraud investigations.

Click here to download the Review.

CFPB Now Accepting Complaints Related to Student Loans


March 22, 2012

During what it dubbed "National Consumer Protection Week," on March 5, 2012, the Consumer Financial Protection Bureau ("CFPB") announced that it would begin accepting consumer complaints related to student loans.1 In a blog post announcing the new complaint system, CFPB Student Loan Ombudsman Rohit Chopra stated that "private student loans – which don't always carry the same consumer protections as federal student loans – have been overseen by a patchwork of government agencies."2 Mr. Chopra went on conclude that Dodd-Frank's creation of his ombudsman position "means a single federal agency is now responsible for watching out for all students and families who choose to borrow private student loans."

The student loan complaint system aims to facilitate the resolution of disputes between consumers and lenders or debt servicers. Consumers without a specific complaint are invited to tell their story about "what is – or is not – working in the student loan market." Mr. Chopra's blog also directs readers to the CFPB's "Student Debt Repayment Assistant" and its proposed "financial aid shopping sheet."

The new student loan complaint system is just the latest endeavor in the CFPB's increasing oversight of financial institutions, following in the footsteps of CFPB initiatives related to mortgage lending, credit cards, deposit accounts and vehicle or consumer loans. Financial institutions should proactively assess their operations in areas regulated by the CFPB and keep abreast of the ever-expanding scope of the CFPB's oversight in areas traditionally within the prudential regulators' purview.

1 This was the CFPB's second expansion of its consumer complaint system in less than a week. As we reported in a previous Alert, the CFPB announced that it was accepting consumer complaints regarding deposit accounts on March 1, 2012.

2 The Department of Education Ombudsman's Office was established in 1998, but its services were limited to federal student loans. Section 1035 of the Dodd-Frank Wall Street Reform and Consumer Protection Act ("Dodd-Frank") established a similar ombudsman program within the CFPB to resolve disputes, analyze data and make recommendations related to private student loans.

Related Professionals

Related Services


Visiting, or interacting with, this website does not constitute an attorney-client relationship. Although we are always interested in hearing from visitors to our website, we cannot accept representation on a new matter from either existing clients or new clients until we know that we do not have a conflict of interest that would prevent us from doing so. Therefore, please do not send us any information about any new matter that may involve a potential legal representation until we have confirmed that a conflict of interest does not exist and we have expressly agreed in writing to the representation. Until there is such an agreement, we will not be deemed to have given you any advice, any information you send may not be deemed privileged and confidential, and we may be able to represent adverse parties.